Dostava in vračila | Mlin Rangus

Delivery, payment and return terms

1. Shipping

The seller enables product delivery to the customer's address using DHL courier services. Delivery is available within the territory of the Republic of Slovenia.

Shipping costs depend on the weight of the package and are listed in the table below:

Package WeightShipping Cost

up to 2 kg €3.90

up to 5 kg €4.50

up to 10 kg €4.90

up to 15 kg €5.60

up to 20 kg €5.90

up to 30 kg €6.90

up to 40 kg €7.50

Free shipping applies to all orders over €100.00, except for fresh fish, which are only available for personal pickup.

The delivery time is typically 1–3 business days from the date of payment or order placement. The customer will be notified via email when the order is shipped, along with a tracking number.

2. Personal Pickup

Customers have the option to pick up their ordered products in person at:

Mlin Rangus
Dolenje Vrhpolje 15
8310 Šentjernej, Slovenia

Pickup is possible only with prior notice and confirmed appointment by the seller.

The online store offers the following payment options:

Payment by credit or debit card (via a secure payment system)
Payment via mobile wallets (Apple Pay, Google Pay)
Payment upon personal pickup (cash or card)

All online payments are secure and processed via a certified payment service provider in accordance with the highest security standards.

4. Right of Withdrawal (Product Returns)

In accordance with the Consumer Protection Act (ZVPot), the customer has the right to withdraw from the contract within 14 days of receiving the goods, without the need to state a reason.

In the event of withdrawal, the customer must:

Notify the seller in writing via email at: mlinarstvo.rangus@siol.net
Return the goods undamaged, unused, and in the original packaging no later than 14 days after sending the withdrawal notice
Cover the return shipping costs, unless the return is due to the seller’s fault

The refund will be processed within 14 days of receiving the returned item, using the same payment method as the original transaction.

5. Return Limitations

Due to the nature of the products, fresh food items such as fish cannot be returned, except in the following cases:

Wrong item delivered
Damage during delivery
Product quality defect

The customer must notify the seller of such an issue within 24 hours of receipt, using the email address provided above.

6. Personal Data Protection

The seller undertakes to process the customer’s personal data solely for the purposes of order processing, communication with the customer, and accounting record-keeping.

Data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable laws of the Republic of Slovenia. More information is available in the Privacy Policy.